Party Rental Policies

Payment

1) At the time your reservation is made, a minimum of 50% of the rental amount plus a $20 breakage fee (will be returned to client minus deductions for breakage) is required.

2) All orders must be paid in full at least 10 days prior to pick-up.

3) We do not reserve items until payment has been received and we have a signed contract on file.

 

Terms

1) At the time of reservation, we must have a signed reservation and 50% payment to hold your reservation.

2) If either item is not received, your order will remain a quote, not a reservation*.

 

Cancellation Policy

1) Reservations require 50% of all charges to be paid as deposit.

2) Cancellation fee of

     25% of total will be withheld from your initial payment if reservation is   

              cancelled

              30 or more days prior to pick-up/delivery date.

     50% will be withheld if cancelled 11-29 days prior to pick-up/delivery date

    100% of all rental fees are non-refundable if cancelled 10 days or less prior to

              pick-up/deliverY date.

3) All changes to reservations less then 24 hours prior to event subject to minimum

              $50.00 change order fee.

 

Returns-Final Inspection

1) We reserve the right to modify charges for broken, missing, damaged, dirty items up to 48 hours after items have been received prior to going through FINAL inspection.

Delivery & Set-Up

1) Typical delivery/pickup hours are BY APPOINTMENT ONLY delivery charges will

     apply for orders requiring delivery.

2) If you require delivery outside of our normal delivery times a minimum additional overtime fee will apply.

3) We cannot guarantee a specific delivery/pickup time.  To find out when your order is scheduled for delivery/pick-up, please call the day before the delivery/pick-up date indicated on your contract.

4) For a weekend event, we may deliver as early as Wednesday.  If you are scheduled for a Friday delivery, we may call you at the beginning of the week and move the delivery day up a day or two according to our workload and weather conditions.

5) Pickups that are scheduled for Monday may be pushed back to a later day due to inclement weather or other scheduling issues.  Your flexibility is greatly appreciated by our staff. Keep in mind that the safety of all equipment is the customer’s responsibility from the time of delivery to the time of pickup.

6) All delivered equipment is dropped off as close to your requested area as can be reached with our delivery vehicle.

7) If items must be transported to specific area, i.e. (inside building, up stairs, elevators, etc.), customer is to pay additional minimum fee.

8) Set up and break down service for chairs & tables is available at an additional fee.

9) If you set up the equipment, it is also your responsibility to break it down into stacks and return it to the place where it was delivered.

10) All items being picked up must be in the same location to where we delivered.

11) We will not set-up any items,  unless we have received a drawing/diagram of requested placement minimum of five (5) days prior to event.

12) Changes made at location regarding placement of items will be subject to an hourly fee of $50.00 per hour, per person , with a $50.00 minimum fee.

 

Chocolate Fountain

Must be cleaned and returned the same way you picked it up.  If not, you will be charged a cleaning fee.  Instructions are supplied with this item.

 

Dishware/Glasses

All dishware and glassware to be returned washed. Failure to wash all dishware and glassware will result in additional fee.

 

Linens

As a service to our customers, we offer the rental of top quality linens and napkins in a variety of colors and sizes.  Linens must be reserved at least 10 days in advance and paid in full at time of reservation.  Once the linens are reserved there cannot be any cancellations allowed, no exceptions.  Last minute additions to linen orders may be possible but they are costly.  When picking-up linens, you are responsible for verifying that you are receiving the appropriate number.  All linens must be returned in the supplied laundry bags, free from any burns, wax, tears, pins, tacks, abrasions, food, etc. 

The customer is responsible for the replacement cost of any missing or damaged items.  Shake out any loose debris from linen (food, petals, decorations, etc).  Failure to remove all loose debris will result in a fee of $4.00 per linen.  All skirts come on a special skirt hanger; these skirt hangers must be returned or a fee of $6 per hanger will be incurred.  Skirts also come with clips; you will be charged $.50 for each missing clip.

We reserve the right to make final inspection of linens when we perform our cleaning/pressing procedure.  Typically, this process will be done within 72 hours; after which you will be notified of missing or damaged items.